GDPR POLICY
INTRODUCTION
This policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements customers and Studio Lugh. Furthermore, the way we process, store and protect user data and information will also be detailed within this policy.
THE WEBSITE (studiolugh.com)
This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies with all EU national laws and requirements for user privacy.
USE OF COOKIES
WHAT ARE COOKIES?
Cookies are small files saved to the user’s computer’s hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.
WHAT DO WE USE COOKIES FOR?
We may use cookies to remember personal settings you have chosen at our website. In no other context do we use cookies to collect information that identifies you personally. Most of the cookies we set are automatically deleted from your computer when you leave our website or shortly afterwards. We use anonymous session cookies (short-term cookies that disappear when you close your browser) to help you navigate the website and make the most of the features. If you log into the website, your session cookie will also contain your user ID so that we can check which services you are allowed to access.
This website uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics or other Go Squared software which uses cookies to track visitor usage. The software will save a cookie to your computer’s hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information. Should users wish to deny the use and saving of cookies from this website onto their computer’s hard drive, they should take necessary steps within their web browser’s security settings to block all cookies from this website and its external serving vendors.
PERSONAL INFORMATION
Whilst using our website, or services, you may be required to provide personal information (name, address, email, account details, etc.). We will use this information to administer our website, orders, client databases and marketing material. We will ensure that all personal information supplied is held securely in accordance with the Data Protection Act 1998. Further, by providing telephone, fax and email details, you consent to Studio Lugh contacting you using that method. You have the right at any time to request a copy of the personal information we hold on you. Should you wish to receive a copy of this, or would like to be removed from our database, please contact us here. Note: Studio Lugh will use emails for marketing or re-marketing and we will keep email addresses and details for this purpose.
INFORMATION COLLECTION AND USE
HOW DO WE COLLECT INFORMATION?
Studio Lugh collects information in two possible ways: When you directly give it to us (“Directly Provided Data”). When you sign up for our site, engage our services or communicate with us, you may choose to voluntarily give us certain information –for example, by filling in text boxes or completing registration or order forms. All this information requires a direct action by you at that time in order for us to receive it.
When you give us permission to obtain from other accounts (“User Authorised Data”). Depending on your settings or the privacy policies for other online services, you may give us permission to obtain information from your account with those other services. For example, this can be via social media or by choosing to send us your location data when accessing our website from your smartphone.
This website uses web analysis services provided by Go Squared Ltd. (“GoSquared“).
GoSquared’s services use cookies: text files that are stored on your computer and which enable an analysis of your use of this website. The information generated by the cookie about your use of this website (including your IP address) are transmitted to GoSquared (which may use data repositories outside of the European Economic Area (EEA) such as the United States of America), where it is then stored for us.
We control how the information collected about you is used. GoSquared will use it on our behalf to evaluate your use of this website and report to us about this website’s operations. GoSquared may provide it to third parties if needs be, for example, in order to comply with the law or to third parties processing that information on behalf of GoSquared. GoSquared may also use the information we provide to look up publicly-available contact and social data related to you, so as to enable us to enhance your experience of this website. For more information on GoSquared’s practices and policies, please see https://www.gosquared.com/legal/
If you wish to restrict or block cookies you can do this through your browser settings – the Help function within your browser should tell you how. Alternatively, you may wish to visit www.aboutcookies.org which contains comprehensive information on how to do this on a wide variety of browsers. Please be aware that restricting cookies may impact on the functionality of this website.
By using this website, you consent to the processing of the data captured relating to your use of the website by us (and by GoSquared acting on our behalf) in the manner and for the purposes described above, as may be supplemented by our privacy policy.
How long do we keep your data for?
Studio Lugh will retain your personal information. We will hold onto the information you provide either while your account is in existence, or as needed to be able to provide the Services to you, or (in the case of any contact you may have with our Customer Care team) for as long as is necessary to provide support-related reporting and trend analysis only. When required or if it is necessary to meet requirements, resolve disputes, prevent fraud and abuse, or enforce our Terms and Conditions, we may also retain your corporate brand guidelines, logos and related files for a limited period of time as required, even if it is no longer needed to provide the Services to you.
CONTACT FORMS
Studio Lugh will not sell or rent your personally identifiable information, gathered as a result of filling out the site contact form or dealing directly with us, to anyone.
Choosing how we use your data
We understand that you trust us with your personal information and we are committed to ensuring you can manage the privacy and security of your personal information yourself. With respect to the information relating to you that ends up in our possession, and recognising that it is your choice to provide us with your personally identifiable information, we commit to giving you the ability to do all the following:
You can verify the details you have submitted to Studio Lugh by contacting us HERE. Our security procedures mean that we may request proof of identity before we reveal information. You can also contact us by the same method to change, correct, or delete your personal information controlled by Studio Lugh regarding your profile at any time. Please note though that, if you have shared any information with others through social media channels, that information may remain visible, even if your account is deleted.
You are also free to close your account through email contact.
If you do so, your account will be deactivated. However, we may retain archived copies of your information as required by law or for legitimate business purposes.
You can always feel free to update us on your details at any point by contacting us. You can unsubscribe from receiving marketing emails from us by clicking the “unsubscribe” link at the bottom of any email. Once you do this, you will no longer receive any emails from us, unless you activate a new account. You will automatically be added to our mailing list again. You can request a readable copy of the personal data we hold on you at any time. To do this, please contact us.
Please note, we are constantly reviewing how we process and protect data. Therefore, changes to our policy may occur at any time.
Contact: Neil Lennon 071 9611011